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Upgrades and Renewals FAQs

Common questions about license upgrades and product support & updates renewals

What are my Support & Product Update options?

  • Technical Support & Product Updates: One year of Product Support & Updates is automatically included with all subscription license purchases. After that, it automatically renews yearly for continued access. Alternatively, you can purchase a 3-year or 5-year Support & Updates option—both are one-time, non-renewing purchase. You can always extend support later, when needed. Support & Updates must be purchased separately if required.
  • Support & Product Update Extensions: You can extend your license’s Support & Product Updates coverage at any time. Maintain uninterrupted coverage to access essential product updates, security feature updates, and support from our engineering team.

What is the difference between a license upgrade and a Product Support & Updates Renewal?

  • Product Support & Update Renewal: Extends coverage for your existing license.
  • License Level Upgrade: Upgrade to increase the number of developers, locations and projects you are covered for.
  • Suite Upgrade: Upgrade to an Iron Suite to unlock all 10 products.
  • Royalty-free Redistribution Add-On: Required for distributed software and SaaS services.

Can I extend my Support & Product Updates coverage?

Can I join the mailing list to be notified about product updates?

How can I manage my Support & Product Updates subscription?

Can I upgrade my license level?

  • License Upgrades: Whether your team has grown or your project needs have changed, you can upgrade your license at any time. Contact us to upgrade.
  • Add Royalty-free Redistribution Coverage: You can add Royalty-Free Redistribution to existing licenses. Coverage is required for packaged software products, SaaS, and OEM. Add Redistribution Coverage.

Can I upgrade my existing license to an IronSuite?